- Xbox One Wont Download Game Without Wifi Windows 7
- Xbox One Won't Launch Games
- Xbox One Wont Download Game Without Wifi Password
![Won Won](https://news-cdn.softpedia.com/images/news2/Xbox-One-Won-t-Work-without-Day-One-Software-Update-398506-2.jpg)
Xbox Problems: The Xbox One and Xbox One S are great consoles but they're not without their share of issues. Our guide explains the most serious and common Xbox annoyances and how to quickly fix. Using Xbox One offline To use your Xbox One without being prompted to connect to Xbox Live, set it to offline. While offline, your Xbox won't connect to any networks.
So, you’re having Xbox One problems. Not only does this spoil the time you set aside for gaming, but it also — thanks to the Xbox One’s diverse media functionality — has potentially sidelined your entire media center. You’re now experiencing the frustration of dropping hundreds of dollars on a malfunctioning Xbox One.
You’d think that Microsoft would have used the last couple years to smooth out the kinks in the Xbox One. The company has fixed plenty of bugs since the console’s release in 2013, yes, but many of the problems users have been experiencing have evolved alongside the console. This is no consolation if your Xbox One, Xbox One S, or Xbox One X is out of commission. Thankfully, our guide covers the common problems associated with the console, along with a few solutions.
For information specific to the Xbox One X, check out our problems guide for that console.
Getting in touch with Microsoft
We recommend using Microsoft’s website to register your Xbox One. Doing so will expedite any issues that are still covered under warranty.
Method | Contact |
Live Chat | Website |
Forums | Website |
Self Help | Website |
Phone | 1-800-4-MYXBOX (Support Agent Hours: M-F 9AM-5PM PT) |
@XboxSupport |
A note on Twitter
One of your first steps for fixing an issue with your Xbox One used to be contacting the @XboxSupport Twitter page listed in the table above. However, in early 2018, Microsoft reportedly laid off its in-house support team and replaced employees with volunteers. The Twitter account is still active but it replies sparingly. You may have better luck just contacting Microsoft through phone or live chat.
Disc drive makes grinding sound
The problem is something that a number of Xbox One users have reported, but thankfully, they also report that it doesn’t actually damage the disc. When you put a disc in the console’s optical drive, it makes a grinding sound. An error message then reads, “Sorry we can’t play that disc. Try an Xbox One game, music CD, or a movie on a Blu-ray or DVD.”
Possible solutions:
Microsoft has addressed this particular issue multiple times and confirmed that owners can return the hardware. You could always try to repair it yourself if you are familiar with optical drives, but you’d likely void your warranty in the process. If are suffering from this problem, your options are limited.
- Return the hardware to where you purchased it. Due to stock shortages, a replacement may take a while tho arrive. Microsoft has offered to expedite a new machine and throw in an online download of a game of your choice while you wait. They’ll even refund your purchase if you decide that you want to break up with Xbox One.
- Contact Microsoft directly using one of the contact methods above. The company’s support team is arranging replacements, and in some cases will ship a new console with a game of your choice to you before you send your system in.
Xbox One won’t update
Some users have reported issues during the mandatory update phase. When this occurs, the Xbox One won’t be able to access the majority of Xbox One features.
Possible solutions:
This could be an issue with the Xbox One, a problem with your internet connection, or even something on Microsoft’s end. Regardless of the cause, the result is a system that doesn’t work properly. Before you contact Microsoft, there are a few steps you should try first.
- Check your internet connection. Obvious maybe, but any connection interruptions could derail the entire process.
- Try again later. If you are having an issue with downloading the update, it may simply be a problem on Microsoft’s end, including too many users trying to update at once or server maintenance. Give it an hour or two. If the issue persists, check the Microsoft Live Status page. If there is a known issue on its end, Microsoft will have a status alert.
- Check your hardware. Again, an obvious one, but if you are using the wireless connection on the Xbox One and receiving an error, try a wired connection via Ethernet.
- Cycle your Xbox One. Hold down the power button for 5 seconds until it shuts down, then unplug the system and wait 30 seconds. Plug it back in and turn it on. This clears the cache and resets the network card.
- If you are receiving a specific error message regarding updates or an online connection in general, refer to Microsoft’s network connection error list.
- If the update still won’t download, it’s time to contact Microsoft.
A lot of users have complained that their Xbox One installation stopped at 99% or near.
If the installation process of your Xbox One game has stopped at 0% (or near it), it happened because your console started downloading an update during the installation process. In this case, the installation will not continue no matter how long you wait.
In this guide, we will show How To Fix Xbox One Installation Stopped error.
See also: How To Fix Xbox One Error PBR9000
How To Fix Xbox One Installation Stopped
Method 1: Remove local saved games
This option will not delete any game saved on the Xbox Live cloud, it will just clear the data that are being saved locally. Here is how to do that:
- First, eject the disc from console
- Scroll left on Xbox Home and open the guide
- Next go to Settings >All settings > System> Storage> select Clear local saved games > Yes to confirm.
- The console will restart. Now try installing the game again.
Method 2: Have the console offline and try installing the game
The second method requires you to take the console offline, cancel the download, power cycle the console and once the game is installed successfully, get online and download the update. All the steps are explained one by one.
Step 1: Take your console offline
Do the following:
Xbox One Wont Download Game Without Wifi Windows 7
- Go to the Home screen and press the “Menu” button on your controller
- Next, click “Settings”
- Then click “Network”
- And finally, click “Disconnect Wireless”
support.xbox.com
This will terminate the wireless connection.
Xbox One Won't Launch Games
Step 2: Cancel the update download
The next step is to cancel the download because this is what caused the problem in the first place.
- Go back to the Home screen and select “My Games and Apps”
- Go to the game you are trying to install and make sure it’s highlighted
- Next, press the “Menu” button on the controller
- And then click “Cancel”
With that, the download is now canceled.
Step 3: Power cycling the console
- Before doing anything else, eject the disc from your Xbox
- Next, you need to turn off your console. Do this by pressing the Xbox button on your controller (and holding it) for about ten seconds until the console has shut down.
- After that, turn your console back on (either by pressing the Xbox button on the console or the Xbox button on your controller).
When you do this, you should see the start-up animation as your console restarts. If you don’t see that, go through these steps again (and make sure your console has been shut down completely).
Step 4: Install the game
Now, with the internet connection still off, follow the steps to install the game again. If you don’t keep the internet connection off at this time, the update process may start again and interrupt your installation process.
Wait until the game is fully installed before proceeding to the next step.
Step 5: Get online and install the updates
You can now restore your internet connection. You can do this by connecting the Ethernet cable back into your console if you are using a wired connection.
If you are using a wireless connection, you will need to go through the following steps to restore your internet connection:
- Make sure you are on the Home screen. Press the “Menu” button on your controller
- Click “Settings”
- In the next list, click “Network”
- And then click “Set Up Wireless Network”
- There will be instructions telling you how to connect your Xbox One back to the internet. Simply follow them.
Xbox One Wont Download Game Without Wifi Password
With your internet back on, your game updates will now download and install without any problems.